Thank you for shopping with us at Rumaisa Designers. We strive to provide our customers with the best shopping experience, from placing an order to receiving your items promptly and safely. Below is our comprehensive shipping policy:
1. Processing Time
Order Processing: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays.
Order Confirmation: Once your order is placed, you will receive an order confirmation email. If you do not receive this email, please check your spam/junk folder or contact us directly.
2. Domestic Shipping
Standard Shipping: We offer standard shipping for all orders within Pakistan. Delivery times are typically 3-5 business days via our trusted courier partners.
Express Shipping: For a quicker delivery option, we offer express shipping with an estimated delivery time of 1-2 business days.
3. International Shipping
Availability: We currently ship internationally to selected countries. Please allow 7-14 business days for international delivery, depending on the destination.
Customs and Duties: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. Rumaisa Designers is not responsible for any additional charges incurred.
4. Shipping Charges
International Shipping: Shipping charges vary based on destination and will be calculated at checkout.
5. Shipping Address
Accuracy: Please ensure your shipping address is accurate and complete. Rumaisa Designers is not responsible for delays or lost packages due to incorrect shipping information.
Changes: If you need to change your shipping address, please contact us immediately. Once an order is processed, we may not be able to accommodate changes.
6. Order Tracking
Tracking Information: Once your order is shipped, you will receive a shipment confirmation email with tracking information. You can use this to track your order until it reaches you.
7. Delivery Issues
Lost or Damaged Items: If your order is lost in transit or arrives damaged, please contact us within 7 days of receiving your order. We will work with our shipping partners to resolve the issue promptly.
Delay: If there is a significant delay in the shipment of your order, we will notify you via email.
We hope this shipping policy provides all the information you need to make your shopping experience as seamless and enjoyable as possible. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.
Thank you for choosing Rumaisa Designers!