Thank you for shopping with Rumaisa Designers. We strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy, please review our refund policy below.
1. Returns
- Eligibility: You may return most items within 30 days of the purchase date for a full refund or exchange. Items must be in their original condition, unworn, and with all tags attached.
- Non-returnable Items: Certain items are non-returnable, including personalized products and sale items marked as final sale.
2. Refund Process
- How to Initiate a Return: To initiate a return, please contact our customer service at [insert contact email/phone number]. Provide your order number and reason for the return.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will cover the shipping costs.
3. Refund Issuance
- Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to your original payment method or as store credit, depending on your preference.
4. Exchanges
- If you wish to exchange an item, please follow the return process outlined above and specify that you would like an exchange in your communication.
5. Exceptions
- We do not accept returns on gift cards or downloadable products.
- Items returned after the 30 days may be eligible for store credit at our discretion.
6. Contact Information
For any questions regarding our refund policy, please reach out to us. This policy is designed to provide transparency and build trust with your customers while ensuring compliance with best practices in e-commerce. Adjust any specific details as necessary to fit your business model and customer needs.